Pitane Mobility
Marinus van Meelweg 12
5657 EN Eindhoven
KVK 17083687

Privacy policy for Pitane apps

This privacy policy describes how Pitane Apps, collected under the names Pitane Mobility, Pitane Blue, Pitane Arrive, Pitane Driver and Pitane Pallas (hereinafter collectively referred to as “Pitane” or “we”), handles personal information collected, used and stored when users install and use our apps.

1. Collection of data.

When using our apps, we may collect various types of information, including but not limited to:

  • Personal data: such as name, address, e-mail address and telephone number, provided directly by the user when registering or setting up an account.
  • Location data: with user consent, to provide mobility services and location-based features. The user can change this permission at any time in the app’s settings.
  • Device and connection information: data about the device being used, such as IP address, operating system, and device type, for improving user experience and resolving technical issues.
  • Usage data: anonymous data about how users use the app, for analyzing and improving the functionality of the apps.

2. Purposes of data processing

The data we collect is processed for the following purposes:

  • To provide and improve the basic functionality of our services.
  • To personalize and adapt the user experience to the user’s needs.
  • To enable communication between the user and us, including customer service and technical support.
  • For security and prevention of fraud and misuse of our services.
  • For analytical purposes to further optimize our services.

3. Sharing data with third parties

We share user data with third parties only when necessary to provide the service, and subject to legal requirements and adequate security measures. Examples of third parties include:

  • Service providers: such as hosting and cloud storage services that support our app.
  • Partners in the mobility sector: only when necessary for carrying out mobility services requested by the user.

We never sell, rent or trade personal information to third parties for marketing purposes.

4. Retention of data

We retain personal information for as long as necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law. Users have the right to request us to delete or anonymize data, within the limits of applicable law.

5. Data security

We take appropriate technical and organizational measures to protect personal data from unauthorized access, loss or destruction. This includes encryption and regular security audits. While we make every effort to protect data, we cannot guarantee absolute security.

6. Rights of users

Users have certain rights regarding their personal data, such as:

  • Access and correction: You may request access to or correction of your data.
  • Removal and restriction: You can ask us to remove or restrict the use of your data, if permitted by law.
  • Withdrawal of consent: You can withdraw your consent to the use of certain data (such as location) at any time through the app settings.

7. Changes to this privacy policy.

This privacy policy may be updated from time to time to meet changing legal obligations or new features within the apps. We will notify users of significant changes via updates within the app or via email.

8. Contact

For questions about this privacy policy or to exercise your rights, please contact us at helpdesk@pitane.nl.

Date of last modification:07-11-2024

This privacy policy applies to all Pitane apps and all users using our services.